Microsoft Power Bi Service Level Agreement

Microsoft Power BI is a cloud-based business analytics service that helps businesses gain insights into their data through interactive dashboards, reports, and visualizations. With Power BI, users can collect, analyze, and share data with ease. To ensure quality service and customer satisfaction, Microsoft has a Service Level Agreement (SLA) in place.

The Microsoft Power BI SLA guarantees a 99.9% uptime for the service. This means that the service will be available for use 99.9% of the time. In case of any downtime, Microsoft promises to provide credits to its customers.

The SLA also covers data retention, which means that users can store their data in the Power BI service for up to 10 years. This ensures that businesses can access their data when required, and it is not lost due to any technical issue.

Microsoft also promises to provide technical support to its customers under the SLA. This includes online support through the Power BI community forums, email, and phone support. Customers can also access technical resources and documentation for troubleshooting issues.

The SLA also covers security and compliance, ensuring that customer data is secure and protected. Microsoft adheres to strict security standards and regulations, including GDPR, HIPAA, and ISO 27001. The SLA guarantees that customer data is protected, and Microsoft is responsible for any breaches or data loss.

In case of any SLA violations, Microsoft provides credits to its customers. The credits are calculated based on the duration and severity of the outage, and they can be used to offset future billing.

In conclusion, the Microsoft Power BI SLA outlines the company`s commitment to providing reliable and quality service to its customers. With guarantees on uptime, data retention, technical support, and security, businesses can trust that their data is safe and accessible. The SLA credits provide an additional layer of protection, ensuring customer satisfaction and value for money.